Refund policy

We are committed to providing quality products to our customers. While we hope that you are always satisfied with your NORDIC SELFCARE INSTITUTE Cosmetics purchase, we realize there are times when you may need to return a product.

If you will need to return your product, please review the information below.

• You can return the purchased product for any reason.
• Returns must be made within 14 days of your receipt date for a refund.
• Merchandise must be in its original, unopened, and unused condition.
• Please mail your item return to 100 Allstate Parkway, unit 100, Markham, ON L3R 6H3, Canada.
• The product can only be returned with the invoice or tax invoice of the purchase and is always based on its value.
• If you pay in cash, the refund will be completed in the same way.
• If the payment was made by a credit card, returns will be credited to the original credit card used at the time of purchase. The refund will be processed within 14 days from the date of receipt of the returned product.
• You will be responsible for the return shipping & handling charges, which will not be refunded unless you received damaged merchandise.
• If you return the product with a postal company, then we do not take responsibility for any eventual loss/damage of the product by the postal company. Also, we do not proceed with the refund without receiving the returned product.

Only items purchased on our official social media and online store can be accepted for return. Items purchased from retailers that sell NORDIC SELFCARE INSTITUT'S Cosmetics products, cannot be returned at Nordic's Selfcare Institute's Cosmetics.

Please contact: onlinensi@nordicselfcare.com if you have any questions or suggestions.